Privacy Policy

Henfield Hire Limited – Privacy Policy

This Website is brought to you by Henfield Hire Limited.  Henfield Hire takes the privacy of its Website users very seriously. Please read this Henfield Hire Privacy Policy (‘Policy') carefully as it contains important information about how we will use your personal data.  If there is anything you disagree with in this Privacy Policy, please do not visit or use the Henfield Hire Website.

For the purposes of the Data Protection Act 1998, Henfield Hire Limited ('we' or 'us') is the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data).  Our contact details are as follows:

Company Number: 04661205.
Registered office address: Bankside, 300 Peachman Way, Broadland Business Park, Norwich, England, NR7 0LB.
Telephone number: 01403 241010

Personal data we may collect about you

We will obtain personal data about you (such as your name, address, payment details, opinions, data about your visit etc) whenever you complete an online form or send us data for whatever reason.

For example, we will obtain your personal data when you sign up to purchase a service or software or make payments.   It is possible we may also obtain sensitive personal data about you if you volunteer it and if you do then you will be consenting to our processing it for the purpose of providing data, information, goods, services, software and information to you in connection with our business.

We may monitor your use of this Website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us improve and personalise our service to you.

How we use your personal data

We will use your personal data for the following purposes:

  • to help us identify you and any accounts, service registrations etc you hold with us;
  • administration;
  • research, statistical analysis and behavioural analysis;
  • customer profiling and analysing your purchasing preferences;
  • marketing—see 'Marketing and opting out', below;
  • fraud prevention and detection;
  • billing and order fulfilment;
  • credit scoring and credit checking—see 'Credit checking', below;
  • customising our website and its content to your particular preferences;
  • to notify you of any changes to our Website or to our services that may affect you;
  • security vetting; and
  • to improve our services.

When we provide services, goods or software, we want to make them easy, useful and reliable.  Where services are delivered on the internet this can sometimes involve placing small amounts of information on your device, computer or mobile phone.  These include small files known as cookies. They cannot be used to identify you. They do however provide some statistical data about your browsing actions and patterns. WE use our own cookies that are controlled by us and which are used only by us to provide information about the usage of our Website.

You may refuse to accept cookies by activating the settings on your browser which allows you to do this.  However, if you do that you could then be unable to access certain parts of the Henfield Hire Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Henfield Hire Website.  On the front page of the Henfield Hire Website is a cookies notice. If you do not click that you agree the use of cookies, you will not have access to the Website.

The Henfield Hire Website uses Google Analytics, a web analytic service provided by Google, Inc.  Google Analytics uses cookies too.

Marketing and opting out

If you have given us permission, we may contact you by email, telephone or text about our services goods and promotions that we think may be of interest to you. See further 'Your rights', below.

If you have given permission, we may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so).

If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further 'Your rights', below.

Disclosure of your personal data

We may disclose your personal data to:

  • other companies under common control with us;
  • our agents and service providers;
  • credit reference agents—see 'Credit checking', below;
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
  • our business partners in accordance with the 'Marketing and opting out' section above.
Keeping your data secure

We will use reasonable technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and username that are unique to you;
  • we store your personal data on secure servers; and
  • payment details are encrypted using SSL technology.

While we will use all reasonable efforts to safeguard your personal data and will hold it on secure servers, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot and do not guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.


We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Credit checking

To enable us to make credit decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

Information about other individuals

If you give us information about or on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and that they have agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf any data protection notices;
  • give consent to the transfer of his/her personal data abroad; and
  • give consent to the processing of his/her sensitive personal detail.
Transfers of data out of the EEA

When you sign up to receive our service, software or goods you will be agreeing that we may transfer your personal data to countries outside the European Economic Area for storage or processing.  By submitting your data and agreeing to use the Henfield Hire website subject to this Privacy Policy and the website’s terms of use, you are deemed to have agreed to this.  Rest assured that, incompliance with English law, we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.

Your rights

You have the right, subject to the payment of a small fee (currently £10), to request access to personal data that we may process about you. If you wish to exercise this right, you should:

  • put your request in writing and send it to;
  • include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);
  • attach a cheque in the amount of [£10] made payable to Henfield hire ltd; and
  • specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • put your request in writing to the address given above;
  • provide us with enough information to identify you (eg account number, username, registration details); and
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

  • put your request in writing to the address given above and/or(an email sent to the email address given above with a header that says 'Unsubscribe' is acceptable);
  • provide us with enough information to identify you (eg account number, username, registration details); and
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone), please specify the channel you are objecting to.
Our contact details

We welcome your feedback and questions. If you wish to contact us, please use the contact details given above.
We may change this Privacy Policy from time to time. You should check this Privacy Policy occasionally to ensure you are aware of the most recent version that will apply each time you access the Website.